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NextGen Healthcare EHR

NextGen Healthcare EHR
Formerly MediTouch EHR

Overview

What is NextGen Healthcare EHR?

NextGen® EHR solutions meet the needs of ambulatory practices of all sizes by helping users coordinate patient care, while complying with healthcare reform demands such as the Merit-based Incentive Payment System (MIPS), population health, and other value-based care requirements. NextGen®…

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Recent Reviews

18 years with NextGen

9 out of 10
January 02, 2024
Incentivized
We are a medium sized Cardiology practice. We use NextGen to document all patient visits and track quality measures. I have been very …
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How NextGen Healthcare EHR Differs From Its Competitors

Mobile EHR

We use NextGen Mobile and have been extremely happy with the integration of the product. The only con with it is that they do not support Android; they prefer iPhones.
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Mobile EHR

One of our physicians has been using the Ambient Assist feature of NextGen Mobile. He likes it but it has not been as accurate as he would like. It may take more "training". He uses the Plus version to be able to dictate a note. He would like for the Ambient Assist to have more capabilities. …
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Popular Features

View all 27 features
  • Real-time eligibility verification (16)
    8.6
    86%
  • Claims management (16)
    8.0
    80%
  • Charting / document management (16)
    7.5
    75%
  • Patient portal (16)
    6.5
    65%

Reviewer Pros & Cons

View all pros & cons
Verified User
Consultant in Information Technology
Hospital & Health Care Company, 11-50 employees
Verified User
Employee in Information Technology
Hospital & Health Care Company, 51-200 employees
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Pricing

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NextGen Healthcare EHR

NextGen Healthcare EHR

N/A
Unavailable

What is NextGen Healthcare EHR?

NextGen® EHR solutions meet the needs of ambulatory practices of all sizes by helping users coordinate patient care, while complying with healthcare reform demands such as the Merit-based Incentive Payment System (MIPS), population health, and other value-based care requirements. …

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Billing and Claims Management

Managing the entire revenue cycle to help improve collection rates

8.4
Avg 7.7

Patient Scheduling

Managing patient scheduling, appointment reminders, and patient check-in

8.6
Avg 8.0

Electronic Medical Records

Digital charting of a patient’s medical and treatment history

6.9
Avg 7.2

Medical Security and Privacy

This component helps an organization minimize security risks and respect data privacy.

7.7
Avg 8.4

Workflow and Scale

The software helps manage employee workflows at scale.

6.8
Avg 7.8
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Product Details

What is NextGen Healthcare EHR?

NextGen® EHR solutions meet the needs of ambulatory practices of all sizes by helping users coordinate patient care, while complying with healthcare reform demands such as the Merit-based Incentive Payment System (MIPS), population health, and other value-based care requirements.

NextGen® Enterprise EHR built for large practices delivers a fully integrated, scalable system that helps clients achieve interoperability, patient engagement, regulatory compliance, and value-based care delivery.

NextGen® Office EHR (formerly MediTouch), a cloud-based solution, fully integrates with your product suite to enable point-of-care charting with talk, touch, and type capabilities. It delivers easy lab result management, patient workflow monitoring, and e-Prescribing.


NextGen Healthcare EHR Features

Billing and Claims Management Features

  • Supported: Real-time eligibility verification
  • Supported: Coding
  • Supported: Claims management
  • Supported: Claim scrubbing
  • Supported: Electronic Claim Submission
  • Supported: Automated Claim Tracking
  • Supported: Patient billing
  • Supported: Payment Processing
  • Supported: Create Patient Statements
  • Supported: Mail or Email Patient Statements
  • Supported: Electronic Remittance Advice
  • Supported: Financial Reporting
  • Supported: Revenue Cycle Management
  • Supported: Integration with EMR/EHR

Patient Scheduling Features

  • Supported: Physician Scheduling
  • Supported: Automated appointment reminders
  • Supported: ZocDoc Integration
  • Supported: Calendar interface

Medical Inventory Management Features

  • Supported: Automated Supply Tracking

Electronic Medical Records Features

  • Supported: Charting / document management
  • Supported: Templates
  • Supported: E-prescribing
  • Supported: E&M Coding Advice
  • Supported: Device Integration
  • Supported: Patient portal
  • Supported: Mobile/tablet support
  • Supported: Speech recognition
  • Supported: Integration with other EMR and PM systems
  • Supported: Meaningful Use Certified
  • Supported: ONC-ATCB Certified
  • Supported: Customization
  • Supported: Handwriting Recognition
  • Supported: Billing System Integration
  • Supported: Drawing Tools (Diagnostic Images)

Medical Security and Privacy Features

  • Supported: HIPAA compliance

Workflow and Scale Features

  • Supported: Multi-office / multi-physician capabilities

NextGen Healthcare EHR Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of

NextGen Healthcare EHR Video

Visit http://ng.nextgen.com/brand-anthem-video to watch NextGen Healthcare EHR video.

NextGen Healthcare EHR Competitors

NextGen Healthcare EHR Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac, HP-UX, AIX, Solaris, Unix
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States

Frequently Asked Questions

Uniwide HIMS, Veradigm EHR, and eClinicalWorks are common alternatives for NextGen Healthcare EHR.

Reviewers rate Patient billing and HIPAA compliance highest, with a score of 9.

The most common users of NextGen Healthcare EHR are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(38)

Attribute Ratings

Reviews

(1-6 of 6)
Companies can't remove reviews or game the system. Here's why
March 18, 2024

Good.. But, In My Opinion, It Could Be So Much Better

Verified User
Consultant in Information Technology
Hospital & Health Care Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
In work with multiple practices that use NextGen Healthcare EHR. The product allows staff and providers a space to document all care rendered to patients. Most of my practices are 100% electronic documentation, so the scope is broad.
Pros and Cons
  • My phrases (old version)
  • Guiding specific workflow with panels that can be "re-ordered"
  • Allowing a space to capture the most vital information
  • In my opinion, changing basic functionality like overhauling my phrase module instead of addressing functionality that has been failing or "broken" for years.
  • Having account managers/executives (or whatever title NextGen is assigning to the client experience at this time) who know the specific practice specialty and client's regional (state to state) needs and upcoming healthcare regulation changes that are rolling out. Understanding which regulations will be pushed and those that need to be addressed by NextGen Healthcare EHR and the practice.
  • I believe the "knowledge base" of the community isn't very user-friendly and is extremely hard to research modules, specialties, or template-specific information.
  • On the community, it would also be helpful for users to "merge" accounts if they leave a practice and go to another for things like NextGen certifications, and if working with multiple practices to use a single login to access all practices via a drop-down option or some other solution.
  • Having a better and more accurate "help", many of the walk-thru and nomenclature still reflect past versions and sunset features. It creates confusion for users (trying to solve a problem on their own) and for tech/app support staff when a feature is no longer there or the name has changed.
  • In my opinion, NextGen Healthcare EHR users regularly report too many clicks, even though there was a NextGen campaign (to reduce clicks) 3 or more years ago.
  • I feel like you should listen to your users. I was so impressed with NextGen's vision and follow-through on this in 2006-2009 as a user. However, I'm so disappointed now when I have to consistently tell practices that while I can submit an idea as an enhancement request on their behalf, it's not likely to be addressed and improved.
  • In my opinion, I believe you should stop laying off knowledgeable staff every 2 years only to hire staff that NextGen Healthcare EHR clients end up training when the NextGen employee has no idea how to address the issue. I feel like it's a frustrating and disgusting way to operate such a large company to show your shareholders that the profit looks good.
Likelihood to Recommend
I would recommend NextGen Healthcare EHR 9 times out of 10 for a mid-sized multi-specialty practice, internal medicine, family practice, peds, and behavioral health (for CHCs, FQHCs, and private practice), but beyond that, I don't believe that NextGen Healthcare EHR is the best solution most times. Consider having all staff at all levels read "Raving Fans" and employ the model. Do what you do well, don't do what you can't do well. You'll be far more successful.
March 18, 2024

NextGen Healthcare EHR for FQHCs

Verified User
Professional in Quality Assurance
Medical Practice Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
As an FQHC, we utilize NextGen Healthcare EHR for medical, dental, and behavioral health services on a daily basis across 9 locations. We do have issues/concerns with outdated templates for programs related to FQHCs. We have worked with our third-party vendor on multiple occasions over the years and it seems everything always ends in customizations. NextGen Healthcare EHR is an ok product, but a lot of the out-of-the-box templates are hard to use for smaller FQHCs with limited funding.
Pros and Cons
  • Cross information from EPM
  • Simple workflows
  • Demographic bar for quick information
  • Outdated templates
  • Better catering to FQHCs
  • EHR reports
Likelihood to Recommend
NextGen Healthcare EHR is an easy-to-learn system for new staff. The very base package of NextGen Healthcare EHR is easy to use but does not meet the needs of an FQHC without having to add additional services and products, increasing the price substantially. I would like to see more options geared towards FQHCs.
January 05, 2024

Revenue Cycle perspective

Verified User
Director in Finance and Accounting
Hospital & Health Care Company, 51-200 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
EHR is used for patient care documentation, including prescription management, laboratory interface and follow up; integrates with Practice Management for billing and financial reporting.
Pros and Cons
  • real time charting
  • interface with outside laboratory
  • scripting to outside pharmacy
  • it would be helpful to be able to enter a lab order without immediately triggering charges, similar to how the medications module works where you enter a prescription but it doesn't trigger charges until the medication is dispensed
  • easier way to change from lab being performed in house to lab order being given to patient for outside lab
  • greater flexibility in reporting; it would be good if all data fields were available on all reports rather than limited to certain scope
  • seamless connection of diagnosis codes with appropriate services lines so a user wouldn't have to manually manipulate to make the associations.
  • better tracking by responsible payer, we have consistent issue with charges and adjustments ending up in the wrong bucket resulting in false credit and lost tracking of appropriate A/R
Likelihood to Recommend
We use Ochin templates rather than NextGen native templates. The clinical staff find it cumbersome with too many clicks.
January 02, 2024

Great product for FQHC capabilities!

Verified User
Employee in Information Technology
Hospital & Health Care Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We are a Federally Qualified Health Center that uses the system for our EHR/PM solution. This system works great for us because of the reporting and billing capabilities that are ideal for and FQHC. It has encounter rate libraries that integrate for the billing to decrease manual processing and posting. The customization of the reporting in the practice management system is very robust so we can pull the financial data that we need. The Electronic Health record in NG8 has a pleasing layout with a lot of customization capabilities to help with workflow and decreasing clicks for staff members.
Pros and Cons
  • Reports Customization.
  • FQHC billing integration.
  • Focusing on end user system updates.
  • Support ease of use and response.
  • Interface update and integration.
  • Base model having more features instead of requiring add ons.
Likelihood to Recommend
It is a great system for an FQHC. In certain specialties, it may require add-on systems that would require more upfront costs. They have pivoted recently and are really trying to focus on end users and their needs.
January 02, 2024

18 years with NextGen

Verified User
Director in Quality Assurance
Medical Practice Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We are a medium sized Cardiology practice. We use NextGen to document all patient visits and track quality measures. I have been very pleased with the decision that was made in 2005 to purchase NextGen. This was 3 years prior to me changing positions in the company to manage NextGen and report our Quality. Using a CEHRT system allows us to easily report our quality measures to CMS. We have been successful every year in receiving a positive adjustment. We use NextGen PM and EHR.
Pros and Cons
  • NextGen has always stayed on top of the many changes every year and remained certified. I have seen many EHR companies go out of business or seen users have to change EHR systems in order to remain compliant for reporting.
  • With NextGen, I am able to make a few customizations that my providers ask for to make their documentation easier. Not all EHR's are customizable. While it is not best practice to do a lot of customizations, sometimes it is worth the extra work to keep your providers happy!
  • I love going to the NextGen User Group Meeting they have every year. I always learn things I didn't know and learn more about the things I do. They offer classes for everyone no matter what you do that pertains to NextGen. Even Government updates for healthcare.
  • NextGen updates or new releases are usually a challenge. If you have customizations, those must be redone. Some tables can be exported and saved but template changes must be redone. Every few years they completely change the EHR design/workflow as they are about to in NextGen 8. This creates so much extra time to train providers and staff. It does not seem like the benefit out weighs the struggle.
  • My Practice is Cardiology. I have wanted the base templates to have updates for years but that has never happened. I know NextGen looks at the biggest issues that affect the most people and that is what they focus on. It would be nice to have them focus more on some of the smaller issues to them that are big issues to us.
  • 'KI" Known Issues! Whenever a flaw is discovered, as any software can have, it is labeled as a "KI". These are everyday issues that affect the end users. There is a process before an issue is labeled a "KI". The end user identifies a problem, sends in all their research, then NextGen does their research. When they decide there is a problem, they call it a "KI". It seems like forever before there is ever a fix for this KI. My tickets have been attached to a KI for over a year with no resolution. It would be great if these could be addressed in a more timely manner.
Likelihood to Recommend
I think NextGen is best suited for a medium to larger size practice. I feel it is probably cost prohibitive for a small practice. My practice has 11 physicians and 8 mid-levels. I have taught myself how to do most of the template editing and document building but it is good to have staff dedicated to this type of IT work. My main job is quality. If your practice has the financial ability to hire dedicated staff it is best.
February 15, 2018

Easy to Adopt and Deploy EHR Solution with Impressive High Availablity

Verified User
Administrator in Information Technology
Chemicals Company, 10,001+ employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Intuitive user interface and ability to access from anywhere.
  • Accessibility on latest Internet Explorer, Chrome, Firefox, Android, iOS on a variety of devices desktops and mobile.
  • User-friendly graphical user interface and ease of user enrollment.
  • Inconsistent user experience depending on operating system and device (example: user interface varies from web-browser on desktop to Android app, to iOS).
  • Vendor support of latest mobile operating systems lags behind newest update which may present some security risk.
  • Modules loading performance can be improved as each department module can take several seconds to load upon first use of the application.
  • ICD code updates lag other EHR vendors in availability.
Likelihood to Recommend
If you have a decentralized clinical or hospital operation with no local IT resources to support in each location, and space is a concern to deploy full desktop computers, MediTouch EHR is ideal to implement. The ease of use of the user interface also requires very little user training. If departmental workflow customization is required beyond MediTouch EHR provided templates, it does require additional time to work with forms and work with the vendor to allow further customization. We also find it challenging when Apple and Google release latest operating system versions of iOS and Android where MediTouch EHR does not yet support, but users may be tempted to updated to the latest OS only to no longer be able to use MediTouch EHR on the device.
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